Univ. of Alabama Online, Consumer Conflict Mediation Graduate Certificate

University of Alabama,
College of Continuing Studies,
Box 870388,
Tuscaloosa, AL 35404,

T: (205) 348-6331,

This 15-hour graduate Certificate in Consumer Conflict Management, Negotiation, and Mediation provides in training as an entry to many career paths and settings. Conflict management teaches skills in communication, problem solving, and working with diversity.

The Certificate in Conflict Management, Negotiation, and Mediation provides students with the tools to manage, resolve, negotiate, and mediate conflict and to develop intrapersonal and interpersonal skills for living and earning. Business, government, and community agencies value these skills to increase productivity and to maximize a positive workplace climate. The ability to creatively manage conflict is a skill that most employers value. Resolving conflict involves learning to communicate about interpersonal issues with unique and diverse individuals and groups. Conflict management training actively engages the student in self-exploration regarding issues of perception, bigotry, bias, values, beliefs, differences, and culture.