Rochester Community & Technical College Online, Customer Service Office Assistant Certificate

Rochester Community & Technical College,
851 30th Ave SE,
Rochester, MN 55904,

T: (507) 285-7210,
Toll Free: (800) 247-1296,

This program is designed to prepare students for customer service positions in a wide variety of businesses. The customer service office assistant is trained for administrative support work providing a variety of detailed procedural program information and services to external and internal customers in person or over the phone. A customer service office assistant will answer questions and resolve customer's problems by analyzing, summarizing, and applying multiple procedures and guidelines.